365 rules to live by 1/13/16

Everyday for the next year I will be posting a new Inspirational Rule to consider living by. I hope you enjoy.

Rule #89 1/13/16

Listening is very different from hearing.

"The best piece of advice ever imparted to me comes from my mom, who is fond of saying 'What you say matters less than what people hear and understand.'  As a teacher, she was a brilliant listener, and she used what she heard to build a bridge between what she needed to teach and how the student needed to learn. From that, she taught me to focus my efforts on helping people understand rather than on what I wanted to tell them. She taught me how to hear, and it is the single most important skill in my professional success." --Courtney Buechert, founder and CEO of creative marketing agency Eleven, Inc.